Contacting a Client

Due to the strict Confidentiality laws protecting clients, it may seem difficult to contact clients who are in residential treatment.  Please remember to be patient with staff who can only provide you with information about your loved one with written permission from the client.  Sacred Heart staff understand your concerns but they must also follow the law. 

TO DROP OFF BELONGINGS
Clients may receive items such as money, clothing, shoes and personal hygiene items while they are in treatment.  These items are accepted at our residential locations daily from 8:00 a.m. to 8:00 p.m.  You may drop off personal items to any of our outpatient locations for a client in a residential treatment facility.  Please make arrangements with Sacred Heart staff to assure pick up.

When dropping off money for a client, a receipt will be issued to the person leaving the money.  When sending money, do not send cash or personal checks.  Rather, use cashier checks or money orders made out to the client and for a value not to exceed $50.00; Sacred Heart cannot cash cashier’s checks or money orders over $50.00.

BY MAIL OR PHONE and VISITATION
To allow time for our clients in our detoxification or residential programs to fully commit to and engage in their individualized treatment program we strongly discourage telephone contacts from loved ones in the first week.  While this may be difficult it allows the client to concentrate on building a foundation for sustained recovery. Cellphones, purses, bags, weapons, medications, recording devices, food and beverages are not permitted in the facilities.
 

 
CLEARVIEW WOMEN’S SPECIALTY RESIDENTIAL – RICHMOND CAMPUS

BY MAIL
Sacred Heart Clearview
Attn: [Client’s Name]
400 Stoddard Road
Richmond MI, 48062

BY PHONE
You may leave a message for a client with his or her therapist by calling: 810.392.2167, Ext. 1411. Calls will be transferred to the client’s therapist. Clients may use the phones during designated times.

VISITATION
Each week, clients who are out of detoxification and in residential treatment by Thursday are eligible to invite a maximum of two visitors to attend the Family Education Lecture and visiting hours on Sunday afternoon.

Clients may sign up a maximum of two visitors of at least 16 years of age through their primary therapist. Visitor
selection must be in the best interest of the client and be approved by treatment staff. You may have additional
children visit as long as they are children that belong to the client and are under age 16. Childcare is available
for children under the age of 16 during programming they must arrive at Clearview main entrance at 12:30.

Visitors must arrive between 12:15 and 12:45 P.M. and be ready to attend Family Education Lecture at 1 P.M. to 2
P.M. Visitors must participate in programming to be allowed in for the visit.

​Visitation is then from 2 to 3:00 P.M.
 

 
ADULT RESIDENTIAL INPATIENT – RICHMOND CAMPUS

BY MAIL
Sacred Heart Adult Residential
Attn: [Client’s Name]
400 Stoddard Road
Richmond MI, 48062

BY PHONE
You may leave a message for a client with his or her therapist by calling: 810.392.2167, Ext. 1155. Calls will be transferred to the client’s therapist. Clients may use the phones during designated times.

VISITATION
Each week, clients who are out of detoxification and in residential treatment by Thursday are eligible to invite a maximum of two visitors to attend the Family Education Lecture and visiting hours on Sunday afternoon.

Clients may sign up a maximum of two visitors of at least 16 years of age through their primary therapist. Visitor
selection must be in the best interest of the client and be approved by treatment staff.

Children under 16 are only allowed to visit on Easter, Mother’s Day, Father’s Day and Christmas Holidays.

​Visitors must arrive between 12:15 and 12:45 P.M. and be ready to attend Family Education Lecture at 1 P.M. to
2 P.M. Visitors must participate in programming to be allowed in for the visit.

​Visitation is then from 2 to 3:00 P.M.
 

 
SERENITY HILLS RECOVERY & WELLNESS CENTER
BY MAIL
Sacred Heart Serenity Hills Recovery & Wellness Center
Attn:  [Client’s Name]
6418 Deans Hill Road, Suite 1
Berrien Center, MI 49102

BY PHONE
You may leave a message for a clientwith his or her therapist by calling: 269.815.5500, Ext. 2755. Calls will be
transferred to the client’s therapist. Clients may use the phones during designated times.

VISITATION
​Each week, clients who are out of detoxification and in residential treatment by Thursday are eligible to invite a maximum of two visitors to attend the Family Education Lecture and visiting hours on Sunday afternoon. 

Clients may sign up a maximum of two visitors of at least 16 years of age through their primary therapist. Visitor
selection must be in the best interest of the client and be approved by treatment staff.

Children under 16 are only allowed to visit on Easter, Mother’s Day, Father’s Day and Christmas Holidays.

Visitors must arrive between 11:45 and 12:15 P.M. and be ready to attend Family Education Lecture at 12:30 P.M.
to 1:30 P.M. Visitors must participate in programming to be allowed in for the visit.

​Visitation is then from 1:30 to 3:00 P.M.